Genesys Cloud
Contact Center
active
Daly City, USA
Community Ratings
Active Users
Former Users
Overall Rating
4.1
(3 ratings)Active: 3Former: 0
Features
2.0
(4 ratings)Active: 4Former: 0
Reliability
4.0
(3 ratings)Active: 3Former: 0
Performance
2.1
(4 ratings)Active: 4Former: 0
Security
2.0
(4 ratings)Active: 4Former: 0
Value for Money
2.2
(4 ratings)Active: 4Former: 0
Customer Service
2.0
(4 ratings)Active: 4Former: 0
Ease of Use
2.1
(4 ratings)Active: 4Former: 0
Integrations
2.1
(4 ratings)Active: 4Former: 0
Total Active Reviews: 3Total Former Reviews: 0
About Genesys Cloud
Genesys Cloud is a comprehensive contact center platform that provides customer experience and call center solutions.
Pricing
This vendor doesn't list public pricing information.
Contact for PricingCategories
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Industry Focus
Software
Key Features
Omnichannel routing
workforce optimization
analytics
AI-powered insights
CRM integrations
Pros
Easy to use
scalable
robust features
good customer support
Cons
Can be expensive
complex setup
occasional bugs
Integrations
