Freshdesk
Customer Support
active
San Mateo, USA
Community Ratings
Active Users
Former Users
Overall Rating
4.4
(2 ratings)Active: 2Former: 0
Features
2.9
(3 ratings)Active: 3Former: 0
Reliability
4.5
(2 ratings)Active: 2Former: 0
Performance
2.6
(3 ratings)Active: 3Former: 0
Security
2.7
(3 ratings)Active: 3Former: 0
Value for Money
2.7
(3 ratings)Active: 3Former: 0
Customer Service
2.5
(3 ratings)Active: 3Former: 0
Ease of Use
2.6
(3 ratings)Active: 3Former: 0
Integrations
2.9
(3 ratings)Active: 3Former: 0
Total Active Reviews: 3Total Former Reviews: 0
About Freshdesk
Freshdesk is a cloud-based customer support software that helps businesses manage customer conversations across multiple channels.
Custom Pricing
$15-$45/momonthly billing
Free version available
14-day free trial available
Categories
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Industry Focus
Software
Key Features
Ticketing system
Multi-channel support
Automation
Reporting and analytics
Self-service portal
Pros
Easy to use
Affordable
Good customer support
Multi-channel support
Customizable
Cons
Limited reporting features
Occasional performance issues
Limited automation in lower plans
Integrations
